Shipping Information:
- Delivery Timeframes: Our standard processing time for Orders placed before 2:30 PM are dispatched the same day and delivered next business day, not including weekends and holidays. We strive to ship orders within 24 hours to ensure prompt customer service.
- Shipping Methods: We offer standard shipping for all orders. Expedited shipping options may be available for an additional fee, subject to carrier availability.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of the package, as well as the selected shipping method. Shipping costs will be displayed during the checkout process before you finalise your purchase.
Delivery Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.
Delivery Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delivery Exceptions:
While we strive to meet estimated delivery timeframes, please note that delivery times may be affected by factors beyond our control, such as weather conditions, carrier delays, or other unforeseen circumstances.
International Shipping:
At this time, we only offer shipping services within the EU.
Shipping Restrictions:
Some fragrance products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We reserve the right to refuse orders containing restricted items or to destinations where shipping is prohibited.
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Returns Policy
30 DAYS RETURN. Simply return/exchange within 30 days of delivery.