TERMS & CONDITIONS
These Terms and Conditions (“Terms”) govern your use of the Marcolinia website and the purchase of products from our online store. You agree to be bound by these Terms by accessing our website and purchasing. Please read them carefully before placing an order.
Ordering Process:
1.1. You may place an order by selecting products, adding them to your shopping cart, and completing the checkout process.
1.2. By placing an order, you warrant that you are legally capable of entering into binding contracts and that all information you provide is accurate and complete.
Pricing and Payment:
2.1. All prices displayed on our website are in GBP and include applicable taxes.
2.2. Orders must be paid in full at the time of purchase. We accept cash, credit cards, debit cards, gift cards, and mobile payments.
Order Confirmation:
3.1. Once you have placed an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order; it is an acknowledgement that we have received it.
3.2. Acceptance of your order and formation of the contract between you and Marcolinia will occur when we dispatch the products to you and send you a shipping confirmation email.
Delivery:
4.1. We will make reasonable efforts to deliver the products to you within the estimated delivery time frame specified at the time of purchase. However, we do not guarantee delivery dates and are not liable for delays beyond our control.
4.2. Risk of loss and title to the products pass to you upon delivery.
Returns and Refunds:
5.1. If you are not completely satisfied with your purchase, you may return it to us within 14 days of receipt for a refund or exchange, subject to our returns policy.
5.2. To initiate a return, please contact our customer service team for instructions (info@marcolinia.co.uk). Products must be returned in their original condition and packaging, and you are responsible for return shipping costs unless the return is due to our error.
Product Information:
6.1. We make every effort to ensure that product descriptions, images, and other information provided on our website are accurate and up to date. However, we do not warrant the accuracy, completeness, or reliability of this information.
Intellectual Property:
7.1. All intellectual property rights in the products, website content, and materials are owned by or licensed to Marcolinia. You may not use, reproduce, or distribute any content from our website without prior written consent.
Limitation of Liability:
8.1. To the fullest extent permitted by law, we exclude all liability for any loss or damage arising out of or in connection with your use of our website or the purchase and use of our products.
Governing Law and Jurisdiction:
9.1. These Terms are governed by the laws of the United Kingdom, and any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England.
Amendments:
10.1. We reserve the right to amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms regularly.
DELIVERY POLICY
Shipping Information:
Processing Time: Our standard processing time for orders is 2-3 business days from the date of purchase, not including weekends and holidays. That said, we strive to ship orders within 24 hours to ensure prompt service for our customers.
Shipping Methods: We offer standard shipping for all orders. Expedited shipping options may be available for an additional fee, subject to carrier availability.
Delivery Timeframes: Delivery times are influenced by both the destination and the chosen shipping method. For orders shipped within the United Kingdom using standard shipping, delivery typically occurs within 2-3 business days after processing. For international orders, delivery may take between 7 and 10 business days.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of the package, as well as the selected shipping method. Shipping costs will be displayed during the checkout process before you finalise your purchase.
Delivery Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.
Delivery Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delivery Exceptions:
While we strive to meet estimated delivery timeframes, please note that delivery times may be affected by factors beyond our control, such as weather conditions, carrier delays, or other unforeseen circumstances.
International Shipping:
At this time, we only offer shipping services within the UK.
Shipping Restrictions:
Some fragrance products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We reserve the right to refuse orders containing restricted items or to destinations where shipping is prohibited.
RETURNS POLICY
14 DAYS RETURN
Return/exchange within 14 days of delivery.
